The team
Digital employees for hospitality.
It is not a chatbot and it is not a dashboard. It is people who do not exist, doing work that does: attending, booking, remembering, analysing, chasing and executing, on the tools your house already uses.
How to read this page
Everything we are building is here, not only what is already for sale. Every employee wears its status so you never have to ask.
Working today with real users.
Built and working, limited availability.
Being built right now. Design-partner programme open.
Designed, not built. We tell it as vision.
HIRO Concierge
The Host
Attends, books, modifies and cancels over WhatsApp. In your house voice, at eleven at night.
- Attends over WhatsApp in the house voice
- Checks availability and creates the booking
- Changes time, covers and table on the live booking
- Cancels and releases the table instantly
HIRO Brain
The Analyst
You do not need more data. You need someone to understand it and tell you what to do.
- Reads real guest and menu behaviour
- Detects patterns, drops and opportunities
- Daily digest with the moves of the day
- Proposes the next action, cited to the data
HIRO Reviews
The Follow-up and Reviews
Asks after the visit. Sends the happy guest to a public review. Sends the unhappy one to a private conversation.
- Reaches out after the visit, in the guest's channel
- Separates a good experience from a broken one
- Opens private recovery before the public review
- Alerts the team when a person needs to call
HIRO Marketing
The Comms and Opt-in
Knows who to write to, when and why. It works on the memory, not on a bought list.
- Builds the segment from the living memory
- Recovers dormant guests with a reason
- Sends by email with verified consent
- WhatsApp campaigns with official templates
HIRO Service
The Floor
The hands. It carries guest context to the table and returns what happens during service.
- Carries the guest context to the table
- Records service consumption
- Returns to the memory what happened at the table
- Margin-aware dish suggestion
HIRO Sales
The Groups and Events
Receives the group request, classifies it, gathers what is missing and does the follow-up nobody does.
- Receives the group or event request
- Classifies the lead by type, date and size
- Gathers what is missing to be able to quote
- Prepares the file for the team's quote
What it can do
HIRO can...
Verbs, not features. Pick one and we will tell you who on the team does it and what state it is in.
Attend
LiveAnswer the house WhatsApp at any hour, in the house tone.
Who does it
- HIRO Concierge · The HostLiveAttends over WhatsApp in the house voice
- HIRO Reviews · The Follow-up and ReviewsBetaReaches out after the visit, in the guest's channel
- HIRO Marketing · The Comms and Opt-inBetaWhatsApp campaigns with official templates
- HIRO Sales · The Groups and EventsIn developmentReceives the group or event request
The ecosystem
You do not change tools. You put a team on top of them.
Your booking system stays. Your POS stays. Your WhatsApp stays. HIRO is the layer that reads them, connects them and acts on them. Every piece states what state the integration is in and what it does not cover yet.
Bookings
CoverManager
LiveReal availability, creation, modification and cancellation of the booking. The employee does not leave a note for someone to key in later, the booking is made.
Concierge · Memory · Brain · Service · Sales · Revenue
Communication
WhatsApp Business API
LiveOfficial Meta API, with the house's verified number. No grey bots, no accounts at risk of being blocked.
Bulk campaigns depend on Meta-approved templates, and that approval is not ours to control.
Concierge · Memory · Reviews · Marketing · Sales
Email transaccional
LivePost-visit, reminders and email campaigns on your own domain, with managed opt-outs and controlled bounces.
Reviews · Marketing · Sales
Operations and sales
TPV · Revo
BetaReading the closed ticket to know what was actually consumed, not just who booked.
Today it reads. Writing back to the POS, and POS systems beyond Revo, are being built.
Memory · Brain · Service
VTC
In integrationRequesting the car linked to the booking so it waits when the guest leaves.
In integration, not available yet. Requires a business account with the VTC provider.
Concierge
Engine
Anthropic Claude
LiveThe reasoning engine behind every employee. A provider with a no-training policy on your data.
Concierge · Memory · Brain · Reviews · Marketing · Sales · Revenue
Voyage
LiveThe embeddings that let the house memory be searched by meaning instead of by exact word.
Brain
If your booking system is not on this list, tell us. What we integrate depends on whether it exposes an API, not on whether it suits us.
Where the team is going.
This is not available yet and we say so here, not in the fine print. We tell it because the architecture is already built to get there, and because whoever buys today should know what we are building.
You hire a plan
Each plan brings a fixed team. You start with The Host and add hires as you move up.
Live
You hire employee by employee
You choose who joins your digital team based on what your house needs, without paying for a tier step you do not need.
In design
Others build employees inside HIRO
Partners and developers who know a hospitality niche build employees on the same memory and the same integrations.
Vision
There are no per-employee prices because they do not exist yet. When they do, they will be on the pricing page and not in a promise.
Tell us what your team still does by hand.
It is the question every employee on this team started from. If none of them covers what you tell us yet, we will say so and tell you when.
Talk to HIRO