02 · Customer memory
LiveHIRO Memory
Not another CRM. It is what your digital employees remember
The Archivist
A CRM is a database someone has to fill in and look up. This is the opposite: a memory that writes itself from every conversation, every booking and every service, and that the rest of the team reads before acting. The Concierge knows who it is talking to because this exists. It is not hired separately: it is always included.
Working today with real users.
Her usual Riesling. Allergy: tree nuts.
No booking since March. Birthday on Saturday.
A CRM stores data. A memory makes the next employee know what to do with it.
The work
What it does, exactly.
Every line carries its own status. If something is in beta, it says so on the line, not in a footnote.
- Unifies the guest across channels and venuesLive
- Visit history, preferences, table and allergiesLive
- Six actionable segments, recalculated automaticallyLive
- Flags regulars, dormant and at-risk guestsLive
- Writes the service brief before doors openLive
What it does not do yet
It does not replace your booking system: it reads from and writes to it.
Reading POS tickets depends on the system: some are integrated, not all.
Writes itself
Every conversation and every service feeds it. Nobody has to fill in fields.
Six segments
Every guest falls into an actionable segment, and every segment arrives with its play written.
Tenant isolated
Row-level isolation in the database, with a cross-tenant leak test in continuous integration.
Always included
It is not a module you buy. It is the floor the rest of the team stands on.
Job 01
One guest, one record
The same guest writing on WhatsApp, booking through CoverManager and sitting in two of your venues is one single person in the memory, with allergies, preferences and occasions.
Each segment arrives with its playbook already written.
Job 02
The service brief
The atomic unit of the product: the paragraph the maître reads before the guest walks in. Who is coming, what we know, what to do. Generated on its own, every day.
The 3 moves of the day, before the first coffee.
HIRO Memory · The Archivist
Multi-tenant architecture with row-level isolation. Your house data does not leave your house.
What it works with
It plugs into what you already have.
CoverManager
LiveReal availability, creation, modification and cancellation of the booking. The employee does not leave a note for someone to key in later, the booking is made.
WhatsApp Business API
LiveOfficial Meta API, with the house's verified number. No grey bots, no accounts at risk of being blocked.
Anthropic Claude
LiveThe reasoning engine behind every employee. A provider with a no-training policy on your data.
TPV · Revo
BetaReading the closed ticket to know what was actually consumed, not just who booked.
When it goes on duty
The hospitality year is not flat.
The periods where this employee carries the most weight.
January, after the storm
December left you data. January decides what you do with it.
February, the table for two
Valentine's fills itself. The rest of February does not.
September and October, the group diary opens
Group season starts long before Christmas.
November and December, the house at full load
Six weeks worth a quarter, and the team has nothing left to give.
Quotes from paying customers will sit here once we sign the consent. In the meantime, book a demo and we will show it working.
Coming soon: testimonials from production customers
The vacant post
What happens without it
The house memory lives in two people's heads and leaves with them
The same guest is three different records depending on the channel
Allergies get written in a notebook the kitchen never sees
Segmenting means exporting a CSV and fighting a spreadsheet on a Sunday
What changes
With it on the team
Every digital employee acts knowing who it is talking to
The service brief exists and arrives before doors open
Allergies stop depending on someone remembering
Segments recalculate on their own, with nothing exported
Do you want it on your digital team?
Tell us what your team still does by hand and we will show you how this employee works in a house like yours.
Tell us what your team does by hand