Pricing
Transparent pricing. Start free.
Per restaurant per month. No credit card to start. Setup and WhatsApp messages explained without fine print.
Try HIRO on your website at no cost.
Web widget with your house voice, up to 50 conversations per month. No card, no commitment, no Meta WABA. When you feel the value, upgrade to a plan with WhatsApp and real reservations.
- Custom voice (3 templates)
- FAQ and menu recommendations
- 50 conversations / month
- 'Powered by HIRO Concierge' footer
Monthly cost
When you hit 80% of the monthly cap we'll let you know: upgrading to Esencial is one click away.
Paid plans
Per restaurant. Per month. No surprises.
Three paths: Concierge for guest conversation, CRM for memory, or Connect for everything tied together.
HIRO Concierge
Attends and books 24/7 with your house voice.
Billed monthly
- WhatsApp Business + web widget
- API integration with your reservation system (CoverManager and others)
- Custom voice for your house
- Up to 500 conversations/month (Pro: 2000)
- Pro 399€: VTC, .ics calendar, escalation to maître
HIRO Connect
Concierge + CRM, together. Attends, remembers, anticipates.
Billed monthly
- Everything in Concierge Pro (399€) and CRM Pro (299€)
- Cross-channel and cross-visit guest memory
- CRM campaigns dispatch via Concierge
- Save 149€/month vs buying separately
- Priority onboarding and dedicated customer success
HIRO CRM
Guest memory: allergies, preferences, VIP.
Billed monthly
- Unified guest profile across all your restaurants
- Allergies, preferences, favorite tables, occasions
- VIP tagging and at-risk guest detection
- Up to 5K profiles (Pro: 50K)
- Pro 299€: segmentation, campaigns, BI dashboards
No fine print
What it costs to start, and the WhatsApp messages.
One-time setup
Voice workshop, menu upload, integrations setup (CoverManager, VTC, WhatsApp Business), and launch service. We do it with you, we don't leave it in your hands.
- HIRO Starter0€
- Esencial plan (Concierge or CRM)1,500€
- Pro plan (Concierge or CRM)2,500€
- HIRO Connect (bundle)3,500€
WhatsApp messages
Meta charges per message by category. At HIRO we explain it without disguise: what Meta charges + our margin, not hidden in the plan.
- Utility messages (replies to guest)1,000/month included
- Extra utilityMeta cost + 20%
- Marketing messages (campaigns)Meta cost + 20%
- Monthly invoice with breakdownYes
FAQ
Questions we get often.
Do I have to switch reservation systems to use HIRO?
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No. We know CoverManager inside out and connect to TheFork, OpenTable, or whatever you use, as long as it exposes an API. If you don't have an API, we advise on alternatives.
What if I use Uber or Bolt instead of Cabify?
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We connect to any VTC with an API: Cabify, Uber for Business, Bolt Business, and others. You need a business account with the VTC; HIRO supports onboarding as part of the rollout.
Why is there a setup fee if the plan is monthly?
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The setup pays for HIRO team manual work during onboarding: voice workshop, menu upload, integrations, launch service. Without it, every logo would onboard at a loss and we can't guarantee quality.
Can I upgrade or downgrade?
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Yes. Upgrading is instant and prorated. Downgrading happens at the next cycle, no penalty. Cancellation requires 30 days notice.
Why does Connect save 149€/month?
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Concierge Pro 399€ + CRM Pro 299€ = 698€. Connect costs 549€. We discount 149€ because integrating both products requires less effort on our side and because the bundle is the complete experience we recommend.
Does HIRO Starter (free) expire?
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No. Starter is free forever within the 50 conversations/month cap. If you exceed it, we notify you and you can upgrade to Esencial whenever you want. If you never exceed it, you stay on Starter at no cost.
Start free. Grow when you decide.
No card to start. No annual contract. No surprises in the invoice.