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HIRO

HIRO Platform · Your team and your Employees

Platform

Your restaurant's memory can't live in one person's head.

See and direct your Employees from one place.

What they've done, what they propose and what needs a decision from your team. With your guests' memory, which comes included.

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Recreation · sample data · interface in Spanish

A restaurant has a lot of repetitive work, information spread across several systems, and processes that only work if one particular person remembers. The day that person is off, that memory is gone. In HIRO Platform your Employees carry that work, and they alert a person when they shouldn't decide alone.

Inside

This is how work gets done in HIRO Platform.

Hostess proposes a reply and a person approves it.Real recording · sample data · interface in Spanish

What your team does in Platform.

Your Employees work on their own until something makes them stop and ask. The rest is knowing what happened and who is in front of you.

  1. 01 / 05Approve

    Approve what an Employee proposes.

    In the inbox, under Peticiones: one card for each thing waiting for your yes.

    Hostess · Propone una respuestaWhatsApp

    ¿Hay que ir de alguna forma en concreto a la cena del sábado?

    Hola, Marta. Para la cena pedimos vestimenta smart casual. Os esperamos el sábado a las 21:30.

    DescartarAprobar y enviar
    Example · sample data
  2. 02 / 05Handle

    Look after an unhappy guest.

    In the inbox, under Escalaciones: what an Employee shouldn't decide alone.

    Carlos M. · no quedó contento

    Visita del 27 sep · 4 comensales · nota 2 de 5

    «Esperamos 40 minutos al segundo plato y nadie nos dijo nada.»

    Siguiente paso sugerido: Llamarle hoy, disculparse por la espera e invitarle a volver.

    Marcar como atendido
    Example · sample data
  3. 03 / 05Guests

    Know who sits at your table.

    Your guests' memory comes included: it isn't bought separately.

    ComensalesMarta R.
    Resumen
    Línea de tiempo · Notas
    Última visita
    Sábado · 4 personas
    Consentimiento de marketing
    Sí
    Datos de ejemplo
    Example · sample data
  4. 04 / 05Activity

    See what each Employee has done.

    Oversight without decorative charts: what happened, who did it and where.

    ActividadHoy
    Hostess
    Te necesita
    Community
    Te necesita
    Reputation
    Te necesita
    Example · sample data
  5. 05 / 05Your team

    Each person sees what's theirs.

    Roles for your team and several locations in the same space.

    Equipo
    Propietario
    Facturación
    Administrador
    Equipo · Locales
    Encargado
    Bandeja · Comensales
    Personal
    Bandeja · Comensales
    Example · sample data

Bandeja.

Try it: switch tabs, approve or reply.

Casa de ejemplo5

Bandeja

Lo que necesita una decisión tuya. Tus empleados trabajan solos hasta que algo les hace parar y preguntar; eso es lo que llega aquí.

Hostess · Propone una respuesta · WhatsApp

Marta R. · Hoy, 18:42

«¿Hay que ir de alguna forma en concreto a la cena del sábado?»

Hola, Marta. Para la cena pedimos vestimenta smart casual. Os esperamos el sábado a las 21:30.
Ver la conversación
Necesita a una persona

Community · @lucia.gastro

Instagram · Hoy, 17:05

Se queja de la espera en la terraza el viernes. Community le ha respondido con empatía, ha avisado a un responsable y ha dejado de contestar.

Reputation · Mensaje de después de la visita · WhatsApp

Javier P. · Hoy, 11:20

Hola, Javier. Gracias por cenar ayer con nosotros. ¿Qué tal fue todo?
HIRO Platform recreation · sample data · interface in Spanish

Every Employee, with its own page.

Inside

What's in the menu.

The names are the interface's own; today it's in Spanish.

  1. Hoy: what HIRO asks of you, what it's doing and what you should know tonight.
  2. Bandeja (inbox): requests, escalations and conversations.
  3. Empleados digitales: one row per Employee, with its status.
  4. Comensales (guests): the list and each guest's profile.
  5. Actividad: what has happened, with filters.
  6. Ajustes (settings): team, restaurants, integrations and plan.

With your team

Your Employees prepare. Your team decides.

What it doesn't do today

  • An Employee isn't hired online: you ask for a quote and HIRO activates it.

  • The interface is in Spanish only.

  • There's no native app: it's used from the browser, on a phone too.

  • Your team can't create or change bookings from Platform yet.

  • For Community it doesn't show the text of messages or let you moderate comments.

  • You can't take over a WhatsApp conversation from Platform.

HIRO connects it with you.

When you sign up you tell us which systems you use. Connecting them is HIRO's job, during implementation.

How it works
CoverManager
Bookings, guests and surveys. HIRO connects it.
WhatsApp
HIRO sets it up; you see your templates.
POS
You declare it at sign-up; HIRO connects it.

Frequently asked questions

  • How much does HIRO Platform cost?
    The HIRO Platform account is free and asks for no card. Employees are quoted for your restaurant.
  • Can I hire an Employee myself?
    No. You ask for a quote from Platform and HIRO activates it with you.
  • Who approves the after-visit messages?
    A person on your team, in the inbox. Reputation prepares the message and waits for your approval.
  • What happens with an unhappy guest?
    It reaches the inbox as an escalation, for a person on your team to look after.
  • Do I have to create the WhatsApp templates in Meta?
    No. HIRO creates and maintains them; you share your WhatsApp Business account with HIRO and see your templates in Platform.
  • Does it work with CoverManager?
    Yes: bookings, guests and their surveys. HIRO connects it during implementation.
  • Who on my team sees what?
    There are four roles: owner, administrator, manager and staff. Billing stays with the owner.
  • Does it work for several locations?
    Yes. One space can hold several locations.

HIRO Platform is free.

Create your account whenever you like. To put an Employee to work in your restaurant, we talk with you first.

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