HIRO Digital Solutions
Your restaurant, ready before you open.
Your floor knows who walks in and what to recommend before the first chair.
Your events director knows who to call before Friday.
Your owner sees where the revenue is before it slips away.
Third visit this month. Her usual Riesling. Allergy: tree nuts.
No booking since March. Her daughter's birthday is on Saturday.
Privatization candidate. Team dinner every quarter.
From data to service
The problem was never a lack of data.
Bookings, tickets, allergies, occasions. Your house generates them every service. And every night they get lost.
It was that nobody put them to work the floor.
HIRO orders them, reads them, and returns them to the floor as hospitality.
“Mrs. Ortega, table 12. Her Riesling is already on the table.”
“Mrs. Ortega, table 12. Her Riesling is already on the table.”
Friday, 5pm · before service
What your team gets in 30 days.
Every role in your house starts their shift with the work done. Information on time, not after service.
Maître / floor manager
Pre-shift report 2h before service with every cover categorized, their preferences and notes. You walk the floor with the work done.
Reservations
Every call with the guest's full context on screen in 1 click. You recognize the regular before you greet them.
Events director
Weekly outreach queue: top 10 candidates for privatization + top 5 corporate accounts that haven't booked in 30+ days.
Marketing
Exportable action lists by segment. You measure real post-campaign conversion, not impressions.
Owner / GM
Daily digest at 8am with the 3 moves of the day. You see where revenue is before it slips away.
Friday, 9pm · a full room
Your house serves two channels. HIRO does too.
Same team, same menu, two different revenue engines. The floor that serves table for 2 is the same one that books the private dinner for 60.
B2C
Floor and reservations
- Individual diner and family tables
- Regulars and VIPs, with their allergies and preferences
- Churn alerts when a guest stops coming
- Themed campaigns and experiences for detected niches
B2B
Events and privatizations
- Privatizations for companies and brand showrooms
- Corporate events, teambuilding and masterclasses
- Private gastronomic experiences and bespoke tastings
- Corporate gift cards and partnerships with 5★ concierges
Friday, closing time · the bill
What we sign without sweating.
Every figure starts in a scene you know from your own house. And we only publish what's measured in production or conservatively projected: each one carries its label, like a proper bill.
It's 5pm and your maître is still cross-checking tonight's bookings against a spreadsheet. With HIRO the pre-shift arrives on its own, every cover categorized. Two hours given back to service.
You know your regulars by heart, until the month they stop coming and nobody notices. HIRO tells you who each guest is and where they are in their cycle. No Excel, no hunches.
“Who do we even send this campaign to?” stops being a meeting. Each guest falls into one of 6 actionable segments, and each segment arrives with its playbook already written.
Five guests who stopped coming and nobody ever called. Reactivating them is worth ~€1,800 over 6 months; the Operate plan (€199/mo) pays for itself with 1.5.
Your events director chases cold lists while your own base hides privatizations. HIRO pulls 10 weekly candidates from people who already know your house.
Validated in production
Proven, not promised.
A premium gastronomy group in Madrid, with a concierge program for the city's leading 5★ hotels, runs HIRO Brain in production today.
We don't publish the pilot client name per confidentiality agreement. Logos will arrive when clients give consent.
Active guests
Bookings in 90 days
Guests in 6 actionable segments
Real product
This is not a render. It's HIRO Brain recorded live, with a demo restaurant and synthetic data.
The whole Brain, from inside, on the product page.
See the Brain, no makeupThree products
The brain, the voice and the hands of the restaurant.
HIRO Brain interprets. HIRO Concierge attends. HIRO Service executes. Three AI Native products designed from inside real hospitality.
HIRO Connect
The three working as one. The whole house runs as a single piece, every service.
HIRO Brain: the brain that interprets and recommends.
Ask the Brain what to do with a guest, a table or a dish. It reads the live context of guest, menu and service and returns the next move with a clickable citation to the source data. Not a CRM with a chatbot bolted on: it is AI Native.
Engine: Anthropic Claude Sonnet 4.6, European-friendly provider. Embeddings on Voyage. Your data never trains models.
Copilot · example
Carlos G.: 67 days since last visit, last ticket €180, shellfish allergy. Suggestion: invite him to the winter pairing with 15% welcome discount.
Saturday, 8am · the day after
Every service writes data. HIRO puts it to work.
What is HIRO?
Four pillars. One system.
HIRO is more than an acronym. It's the philosophy we build every solution with.
Hospitality
We were born inside luxury hospitality. We understand service, attention to detail, and what it takes to make a guest come back.
Innovation
We apply AI and data where others still rely on gut feeling. We don't innovate for trends, we innovate because it works.
Revenue
Everything we build has a measurable goal: more frequency, higher average spend, fewer lost customers.
Operations
We automate the repetitive so your team can focus on what matters: the customer experience.
Four pillars. One system. Real results.
About us
Born inside the craft
Over two decades operating luxury restaurants taught us exactly which problems to solve. HIRO is born from that experience: tools that work because we needed them ourselves.
Why HIRO exists
The maître knows. The sommelier knows. The kitchen sometimes knows. The system never does. HIRO is the layer that remembers.
David Cabeza · Cofounder, 20+ years in hospitality
Portfolio
Real cases, measurable results
Every project starts from a real problem and ends with a measurable result. No theoretical cases: real restaurants running better.
04 · Contact
Let's Talk
