HIRO Digital Solutions
Digital Solutions
for Customer Experience
Technology that turns data into experiences your customers remember
Our method
6 steps to transform your guest experience
A proven system that turns data into decisions, decisions into actions, and actions into guests who come back. Each step builds on the previous.
Customer Intelligence
We analyze your guests' real behavior
Segmentation & Patterns
We uncover hidden niches and profiles in your data
Personalized Campaigns
Each segment gets the right message at the right time
Niche Events
We design tailored experiences and events for each segment
Retention & Frequency
Smart touchpoints at key lifecycle moments
Custom-Built Tools
When we detect a real problem, we build the solution
Products
Built for hospitality that knows its guest
We don't adapt generic software. We build tools that think like hospitality, from inside the real craft.
HIRO Connect
The whole house runs as one.
Concierge and CRM, contracted together. The guest is the center; everything else connects via API.
Product
HIRO Concierge
Attends and books 24/7 with your house voice.
Product
HIRO CRM
Remembers and segments every guest over time.
Bundle
HIRO Connect
Attends, remembers, anticipates. The whole house, every service.
What is HIRO?
Four pillars. One system.
HIRO is more than an acronym. It's the philosophy we build every solution with.
Hospitality
We were born inside luxury hospitality. We understand service, attention to detail, and what it takes to make a guest come back.
Innovation
We apply AI and data where others still rely on gut feeling. We don't innovate for trends, we innovate because it works.
Revenue
Everything we build has a measurable goal: more frequency, higher average spend, fewer lost customers.
Operations
We automate the repetitive so your team can focus on what matters: the customer experience.
Four pillars. One system. Real results.
About us
Born inside the craft
Over two decades operating luxury restaurants taught us exactly which problems to solve. HIRO is born from that experience: tools that work because we needed them ourselves.
Portfolio
Real cases, measurable results
Every project starts from a real problem and ends with a measurable result. No theoretical cases: real restaurants running better.
CRM designed from inside premium hospitality. Unified guest profile shared across the group's seven restaurants, with preferences, allergies, reservation history and actionable segmentation.
Digital concierge on WhatsApp and web for the seven restaurants of a premium gastronomic group. Voice adapted per restaurant, real reservations via CoverManager and linked transport via Cabify. Guest support without phone.
Real results
Numbers speak
Increase in repeat bookings
Covers analyzed with AI
Reduction in lost guests
Active monitoring
“Every cover tells a story. We read it so you can make better decisions.”
04 — Contact
Let's Talk
