Your restaurant always answers.
Even when the floor is slammed.
HIRO looks after your restaurant's WhatsApp, Instagram and guest feedback. And when it takes a person, it lets you know.
Sound familiar?
Is the bookings WhatsApp not always answered?HIRO Hostess replies, helps right away and books.Meet Hostess
Nobody watching Instagram at the weekend?HIRO Community answers the messages and books from there.Meet Community
Do complaints get lost among everything else?HIRO Reputation alerts a person on your team as soon as a serious complaint arrives.Meet Reputation
It's this simple.
Your guest writes
On WhatsApp, on Instagram or on your website. Just as they do today.
HIRO answers and books
With your restaurant's information and rules, right away.
Your team, on what matters
It only gets what needs a person. The rest is already done.
This is how Hostess answers.
It talks with your guests on WhatsApp and on your website, and books their reservations by your rules.
On WhatsApp and on your website it books, changes and cancels reservations.
In the conversations analyzed, Hostess sums up and waits for the guest's yes before booking, changing or cancelling.
Pick a conversation
Sample restaurant
business account
- 01understandstable · tomorrow · 21:00 · 2 guests (done)
- 02checksAvailability in CoverManager21:00 available · alternatives 20:30 · 22:00 (done)
- 03proposesSummary confirmedthe guest said yes (done)
- 04booksReservation in CoverManagertomorrow · 21:00 · 2 guests (done)
- 05confirmsTo the guest, with the reference (done)
- Datetomorrow, Thursday
- Time21:00
- Guests2
- ChannelWhatsApp
One conversation. One reservation in your system.
Checking and booking: on WhatsApp and on your website.
Real conversation, anonymizedWhatsApp and web
- Situation
- Conversation
- Work
- Action
- Result
Do the maths
What does answering your guests cost you today?
With your numbers: the time your team spends reading messages, replying and booking by hand, and what that time costs.
WhatsApp, web and Instagram, across all your locations.
Reading, replying and getting back to what you were doing. In the real conversations we analysed, about 16.
Salary plus social security, per hour worked.
- hours a month of your team's time
- 160 h
- a year in that time
- €30,720
- conversations a month arrive outside office hours
- 317
It's an estimate with your numbers, not a guaranteed saving. Compare it with HIRO's quote for your restaurant.
A real case
53%of messages arrive when the office has already closed: nights, weekends and holidays.
In a group of seven restaurants with Hostess on WhatsApp, over 152 days of 2026. Hostess answers them.
Read the case«The team can focus on the experience in the dining room while Hostess makes sure no conversation goes unattended.»
What we always get asked.
How much does it cost?
It depends on your restaurant: how many locations you have, where guests write to you and which Employees you need. Tell us and we'll tell you what it would cost. The HIRO Platform account is free.Do I have to change my booking system?
If you work with CoverManager, no: Hostess books there. If you don't have it, you can use HIRO Booking, our own reservation system.What if it doesn't know the answer?
It doesn't make one up. It hands the conversation to your team, with the reason, so a person looks after it.Will my guests know it isn't a person?
Yes, if they ask. It says it's your team's digital assistant and keeps helping.How do we start?
You tell us how you work, we see what suits you and we walk you through the plan. If it fits, we get going.Can I try it first?
You can talk to Hostess right now on its page, with a sample restaurant.
Let's start with your restaurant.
Tell us how you work. We review your case and David gets in touch with you.
HIRO Platform is free. Create account