How it works
From your CoverManager to your pre-shift report in 5 steps.
No reservation system change. No stack replacement. We connect, ingest, segment, and deliver the information your team needs before service.
We connect your reservation system
API with CoverManager, TheFork, OpenTable or whatever you use as long as it exposes an API. Your stack stays put. We do the setup with you in one session, we don't leave it in your hands.
We ingest your full history
We load every past booking, guest, and note. Your CRM is born already populated, not blank. No manual import, no intermediate Excel.
We segment into 6 actionable categories
Champions, Loyal, Potential, At Risk, Hibernating, New. Each guest falls automatically into one and shifts as they evolve. Each segment arrives with its campaign playbook already written.
Your floor gets the pre-shift report
Two hours before service, the maître gets the coverage: every cover categorized, their preferences, allergies, last visit. From 2 hours to 5 minutes of prep.
Events pulls its Monday outreach queue
Top 10 corporate privatization candidates, top 5 accounts dormant 30+ days, 5 hibernating with reactivation potential. Your events director leaves Excel for a weekly action list.
What HIRO is NOT
What we save in confusion later.
Not a POS
We don't process payments or tickets at the table. You keep your current system (Square, Lightspeed, Comerzia, whatever you have).
Not a reservation system
CoverManager stays CoverManager. HIRO reads from its API and gives back memory and segments. We don't ask you to switch systems.
Not a generic email marketing tool
Mailchimp sends mass blasts. HIRO delivers segment action lists. Your marketing manager runs the campaign, with judgement.
No AI in runtime today
The contextual AI assistant ships in Q3 2026 on the Pro plan. Today the rules are deterministic: RFM scoring, 6 segments, and a playbook per segment.
20 minutes and you'll see the system with data from a real group.
We show you pre-shift report, outreach queue and segments live. You decide after.
Book a 20-min demo