How it works
From your CoverManager to your pre-shift report in 5 steps.
No reservation system change. No stack replacement. We connect, ingest, segment, and deliver the information your team needs before service.
We connect your reservation system
API with CoverManager, TheFork, OpenTable or whatever you use as long as it exposes an API. Your stack stays put. We do the setup with you in one session, we don't leave it in your hands.
We ingest your full history
We load every past booking, guest, and note. HIRO Brain is born already populated, not blank. No manual import, no intermediate Excel.
Your whole history, in from day one
We segment into 6 actionable categories
Champions, Loyal, Potential, At Risk, Hibernating, New. Each guest falls automatically into one and shifts as they evolve. Each segment arrives with its campaign playbook already written.
Your floor gets the pre-shift report
Two hours before service, the maître gets the coverage: every cover categorized, their preferences, allergies, last visit. From 2 hours to 5 minutes of prep.
Events pulls its Monday outreach queue
Top 10 corporate privatization candidates, top 5 accounts dormant 30+ days, 5 hibernating with reactivation potential. Your events director leaves Excel for a weekly action list.
The 3 moves of the day, before the first coffee.
What HIRO is NOT
What we save in confusion later.
Not a POS
We don't process payments or tickets at the table. You keep your current system (Square, Lightspeed, Comerzia, whatever you have).
Not a reservation system
CoverManager stays CoverManager. HIRO reads from its API and gives back memory and segments. We don't ask you to switch systems.
Not a generic email marketing tool
Mailchimp sends mass blasts. HIRO delivers segment action lists. Your marketing manager runs the campaign, with judgement.
AI Native with citation to the data
The HIRO Brain Copilot reasons over the guest profile and the menu, and every recommendation ships with one click to the source data. Engine: Anthropic Claude Sonnet 4.6 + Voyage.
20 minutes and you'll see the system with data from a real group.
We show you pre-shift report, outreach queue and segments live. You decide after.
Book a 20-min demo