Step 5 of 6 · The HIRO Method
Make them come back more and better
Smart touchpoints that increase visit frequency and recover inactive guests. Every contact is relevant, never spam.
What's included
Guest lifecycle
We map every stage: new, recurring, at-risk, inactive. Each with its own strategy.
Automatic reactivation
When a regular stops coming, the system launches a personalized recovery sequence.
Loyalty programs
Not generic points. Rewards based on each guest's real behavior.
Frequency alerts
The team receives alerts when a high-value guest changes their visit pattern.
How it works
1
Monitor
Continuous tracking of each guest's frequency and patterns.
2
Intervene
Automated actions at key moments: churn risk, upgrade opportunity.
3
Optimize
Every interaction improves the model. More data, better decisions.
+32%
Visit frequency
68%
Reactivation rate
-40%
VIP guest churn