Products
Tools built for hospitality that knows its guest
We don't adapt generic software. We build tools that think like hospitality, from inside, with over 20 years operating real restaurants.
Years in hospitality
Covers analyzed
Active support
Average retention
We don't sell software. We build solutions.
Every product is born from a real problem we lived operating luxury restaurants. That's why they work.
Product 01
A CRM that thinks like a maître d'
Designed from inside luxury hospitality. Not an adapted Salesforce. A tool built for people who know real service.
- Guest information scattered across venues
- No record of preferences and allergies
- Generic communications that don't build loyalty
Product 02
Service that never sleeps
A conversational assistant integrated via API with your current stack: reservation system, VTC, and WhatsApp. HIRO supports the integration, doesn't impose tools. Not a generic chatbot.
- After-hours calls and messages that get lost
- Slow, manual reservation process
- Transport disconnected from the restaurant experience
HIRO Connect
The whole house runs as one.
Concierge and CRM, contracted together. The guest is the center; everything else connects via API.
Product
HIRO Concierge
Attends and books 24/7 with your house voice.
Product
HIRO CRM
Remembers and segments every guest over time.
Bundle
HIRO Connect
Attends, remembers, anticipates. The whole house, every service.
The Concierge knows who the guest is before the first reply.
The CRM learns from every conversation automatically.
CRM campaigns trigger via Concierge on WhatsApp.
Why HIRO
Built by people who know the craft
Born in hospitality
Over 20 years operating luxury restaurants, not from a consultancy.
Built custom
We don't adapt generic products. We develop for each client.
Real integration
Connected to real POS, reservations, transport, and communications.
Permanent support
We don't deliver and disappear. Continuous maintenance and evolution.
“We weren't looking for another CRM. We were looking for someone who understood how a luxury restaurant really works.”
Can't find what you need?
We build custom tools when existing ones don't solve your real problem.