01 · Guest care and bookings
HIRO Hostess
The Host
Your house voice, with no robot behind it
Official Meta WhatsApp Business API. Real bookings on CoverManager. No grey bots.
Why it exists
Your floor does not take calls at eleven at night. The Concierge does, and leaves the booking made.
Because the guest writes when it suits them, not when your floor is open. And because 80% of those messages are the same five questions, answered by hand, one by one, by someone who should be on the floor.
The problem it takes
After-hours messages answered the next day, when the guest has already booked elsewhere
The same block of repeated questions eating team hours every week
Bookings lost between WhatsApp, the phone and the notebook
Unofficial WhatsApp putting the restaurant's account at risk of a ban
What it does
- Attends over WhatsApp in the house voiceLive
- Checks availability and creates the bookingLive
- Changes time, covers and table on the live bookingLive
- Cancels and releases the table instantlyLive
- Recognises the guest who has been beforeLive
- Answers hours, allergens, menu and how to get thereLive
- Hands over to a person when the conversation calls for itLive
- Suggests table and moment reading the memoryBeta
What it does not do yet
- It does not take payments or booking deposits.
- It does not answer voice calls: today it is text over WhatsApp.
- Large groups and events are handled by HIRO Sales, in development.
What it works on
- CoverManagerLive
Real availability, creation, modification and cancellation of the booking. The employee does not leave a note for someone to key in later, the booking is made.
- WhatsApp Business APILive
Official Meta API, with the house's verified number. No grey bots, no accounts at risk of being blocked.
Bulk campaigns depend on Meta-approved templates, and that approval is not ours to control.
- Anthropic ClaudeLive
The reasoning engine behind every employee. A provider with a no-training policy on your data.
- VTCIn integration
Requesting the car linked to the booking so it waits when the guest leaves.
In integration, not available yet. Requires a business account with the VTC provider.
When it comes on duty