01 · Guest care and bookings
LiveHIRO Concierge
Your house voice, with no robot behind it
The Host
An employee that answers the restaurant's WhatsApp and finishes the job: checks real availability, creates the booking in CoverManager, modifies it, cancels it, recognises the guest who has been before, and hands the conversation to a person when it should. It does not reply with a button menu. It replies.
Working today with real users.
Your floor does not take calls at eleven at night. The Concierge does, and leaves the booking made.
The work
What it does, exactly.
Every line carries its own status. If something is in beta, it says so on the line, not in a footnote.
- Attends over WhatsApp in the house voiceLive
- Checks availability and creates the bookingLive
- Changes time, covers and table on the live bookingLive
- Cancels and releases the table instantlyLive
- Recognises the guest who has been beforeLive
- Answers hours, allergens, menu and how to get thereLive
- Hands over to a person when the conversation calls for itLive
- Suggests table and moment reading the memoryBeta
What it does not do yet
It does not take payments or booking deposits.
It does not answer voice calls: today it is text over WhatsApp.
Large groups and events are handled by HIRO Sales, in development.
Outside hours
The hours your floor does not cover are where conversation piles up. That is where it does the most work.
CoverManager
Deep integration, in production. It creates, modifies and cancels on your system, not on a copy.
Own voice
Tone, vocabulary and recommendation criteria matched to your house. Adaptable, not luxury-only.
Official WABA
Official Meta WhatsApp Business API. No grey bots, no accounts exposed to a ban.
Job 01
Real bookings at any hour
CoverManager integration in production: real availability, not a promise someone has to confirm tomorrow. The guest books at eleven at night and the table is blocked.
A real API reservation, not a promise. At 11:04pm.
Job 02
VTC on departure
When dinner ends the Concierge can request a car linked to the booking. It requires a business account with the transport provider; HIRO supports the onboarding.
The car is waiting when the guest walks out. No calls.
Job 03
Wired to the memory
Before replying it reads what the house already knows: how many times they have come, what they are allergic to, which table they asked for last time. The reply arrives with context, not with a script.
The Concierge asks the Brain before replying.
HIRO Concierge · The Host
Official Meta WhatsApp Business API. Real bookings on CoverManager. No grey bots.
What it works with
It plugs into what you already have.
CoverManager
LiveReal availability, creation, modification and cancellation of the booking. The employee does not leave a note for someone to key in later, the booking is made.
WhatsApp Business API
LiveOfficial Meta API, with the house's verified number. No grey bots, no accounts at risk of being blocked.
Anthropic Claude
LiveThe reasoning engine behind every employee. A provider with a no-training policy on your data.
VTC
In integrationRequesting the car linked to the booking so it waits when the guest leaves.
Concierge shift
Official Meta WhatsApp
CoverManager in production
Guest languages
When it goes on duty
The hospitality year is not flat.
The periods where this employee carries the most weight.
February, the table for two
Valentine's fills itself. The rest of February does not.
March and April, long weekends and Easter
Demand moves by single days, not by weeks.
May and June, terraces and celebrations
Celebration season starts, and so does the season of asking for a quote.
July and August, volume
Summer brings no new problems. It brings the same ones, multiplied.
November and December, the house at full load
Six weeks worth a quarter, and the team has nothing left to give.
Quotes from paying customers will sit here once we sign the consent. In the meantime, book a demo and we will show it working.
Coming soon: testimonials from production customers
The vacant post
What happens without it
After-hours messages answered the next day, when the guest has already booked elsewhere
The same block of repeated questions eating team hours every week
Bookings lost between WhatsApp, the phone and the notebook
Unofficial WhatsApp putting the restaurant's account at risk of a ban
What changes
With it on the team
Bookings confirmed at any hour without touching a maître
The team gets back the hours spent answering the repetitive
Every conversation leaves data in the house memory
Hard conversations reach a person, with the context already loaded
Do you want it on your digital team?
Tell us what your team still does by hand and we will show you how this employee works in a house like yours.
Tell us what your team does by hand