04 · Reputation
BetaHIRO Reviews
The bad review gets written because nobody asked first
The Follow-up and Reviews
An employee that asks the uncomfortable question in time. It reaches out after the visit, listens, and forks: if the experience was good it walks the guest to the public review; if it was not, it opens a private recovery and alerts the team before the anger lands on Google. In beta: working, limited availability.
Built and working, limited availability.
The difference between a one-star review and a recovered guest is twenty-four hours.
The work
What it does, exactly.
Every line carries its own status. If something is in beta, it says so on the line, not in a footnote.
- Reaches out after the visit, in the guest's channelBeta
- Separates a good experience from a broken oneBeta
- Opens private recovery before the public reviewBeta
- Alerts the team when a person needs to callBeta
- Groups the reasons that repeat service after serviceIn development
- Monitors and classifies reviews published elsewherePlanned
What it does not do yet
It does not yet read or reply to reviews published on Google or TripAdvisor: that is on the roadmap.
It does not publish public replies in your name.
Automatic grouping of recurring reasons is in development.
Within 24 hours
The window where the guest still remembers and has not written anything public yet.
Two paths
Happy to a public review, unhappy to private recovery. Never the other way around.
Alerts a person
When the case needs a human voice, the team knows with the context in front of them.
Writes to the memory
What happened in that visit is recorded for the next service.
HIRO Reviews · The Follow-up and Reviews
Asking in time is cheaper than replying to a one-star review.
What it works with
It plugs into what you already have.
WhatsApp Business API
BetaOfficial Meta API, with the house's verified number. No grey bots, no accounts at risk of being blocked.
Email transaccional
BetaPost-visit, reminders and email campaigns on your own domain, with managed opt-outs and controlled bounces.
Anthropic Claude
BetaThe reasoning engine behind every employee. A provider with a no-training policy on your data.
When it goes on duty
The hospitality year is not flat.
The periods where this employee carries the most weight.
July and August, volume
Summer brings no new problems. It brings the same ones, multiplied.
September and October, the group diary opens
Group season starts long before Christmas.
November and December, the house at full load
Six weeks worth a quarter, and the team has nothing left to give.
Quotes from paying customers will sit here once we sign the consent. In the meantime, book a demo and we will show it working.
Coming soon: testimonials from production customers
The vacant post
What happens without it
The first news of the problem is the published review
Asking for reviews by hand, to whoever you remember, when there is time
The angry guest who never returns and nobody knows why
Complaint reasons that repeat and nobody aggregates
What changes
With it on the team
The complaint arrives in private before it goes public
Positive reviews stop depending on remembering to ask
The team enters the recovery with the case already explained
Every visit leaves a trace in the house memory
Do you want it on your digital team?
Tell us what your team still does by hand and we will show you how this employee works in a house like yours.
Tell us what your team does by hand