Case studies
Real results, not theory
Every project comes from a real problem we lived operating restaurants. Here are the cases that prove it.
Own products launched
Covers analyzed
Average retention
Active monitoring
Every cover tells a story. We read it.
We don't make pretty slides. We build tools that change how a restaurant works.
Case 01 · HIRO CRM
Hospitality CRM for a premium gastronomic group
CRM designed from inside premium hospitality. Unified guest profile shared across the group's seven restaurants, with preferences, allergies, reservation history and actionable segmentation.
The group managed high-value recurring guests across seven restaurants without a centralized profile. Preferences, allergies, and favorite tables lived in notebooks, spreadsheets, and team memory. The same guest was a 'new customer' when moving between the group's restaurants, and campaigns and reservations couldn't be personalized cross-venue.
A hospitality CRM with a unified guest profile shared across the seven venues, automatic capture from reservations and interactions, actionable segmentation, and campaigns dispatched via Concierge on WhatsApp.
Zero profile duplication across restaurants and actionable cross-restaurant guest data.
Case 02 · HIRO Concierge
HIRO Concierge deployed at a premium gastronomic group
Digital concierge on WhatsApp and web for the seven restaurants of a premium gastronomic group. Voice adapted per restaurant, real reservations via CoverManager and linked transport via Cabify. Guest support without phone.
The group needed to unify guest support across seven restaurants with extended hours and limited capacity to handle after-hours requests. Calls and messages were lost, reservations depended on phone or restaurant website, and there was no consistent conversational channel with each house's voice.
Deployment of HIRO Concierge on WhatsApp Business and a web widget embedded on each group site, with voice adapted per restaurant and direct API integration with CoverManager for real reservations at each venue and with Cabify for transport linked to the reservation.
24/7 guest support with consistent group voice. Reservations confirmed in seconds at any hour.
Our approach
How we build every project
Understand the real problem
We spend time with your team and learn how your restaurant really operates.
Build the solution
Iterative development with continuous feedback. Nothing launches without real data validation.
Measure the impact
Every project with clear KPIs. If it doesn't move the needle, it didn't work.
“The projects we're most proud of are those born from problems we've lived ourselves.”
Have a project in mind?
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