HIRO Concierge deployed at a premium gastronomic group

The group needed to unify guest support across seven restaurants with extended hours and limited capacity to handle after-hours requests. Calls and messages were lost, reservations depended on phone or restaurant website, and there was no consistent conversational channel with each house's voice.

Deployment of HIRO Concierge on WhatsApp Business and a web widget embedded on each group site, with voice adapted per restaurant and direct API integration with CoverManager for real reservations at each venue and with Cabify for transport linked to the reservation.

• Conversational concierge on WhatsApp Business and web widget embedded on each group site
• Voice adapted per restaurant, preserving each brand's identity within the group
• Direct API integration with CoverManager for real reservations and modifications at each venue
• Reservation-linked transport via Cabify, with a car waiting at end of service
• .ics calendar, automatic reminders and escalation to maître when the case requires it
• Phantom detection that prevents made-up replies: the agent only confirms what it actually executed

24/7 guest support with consistent group voice. Reservations confirmed in seconds at any hour.

• 24/7 guest support with consistent group voice across all seven restaurants
• Reservations confirmed in seconds at any hour, without phone or floor team
• Reservation-linked transport without team involvement: the car is waiting at end of service
• Per-restaurant onboarding in days, not weeks: each venue launches with its own voice and menu

Case published anonymously. Client identity withheld by agreement with the group.