HIRO
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Hospitality CRM

Product

A CRM that thinks like a maître d'

Designed from inside luxury hospitality. Not an adapted Salesforce. A tool built for people who know real service.

Every cover tells a story. We read it.

Guests

Complete profile of each guest with preferences and history.

Alerts

Automatic notifications at key lifecycle moments.

Real metrics

Dashboards with guest value, frequency, and campaign ROI.

Integrated

Connects to your POS and reservation system without friction.

Feature 01

One profile per guest

All information in one place: preferences, allergies, reservation history, average spend, favorite tables, and behavior across your venues.

One profile per guest

Feature 02

Automatic churn detection

The system identifies when a regular stops coming and alerts the team. Act before losing the guest, not after.

Automatic churn detection

Feature 03

Campaigns that address by name

Segmented campaigns based on real behavior: what they order, when they come, what they've enjoyed. No generic mass mailings.

Campaigns that address by name

Designed with real luxury restaurant groups.

150K+

Covers analyzed

+32%

Repeat bookings

-40%

Guest churn

24/7

Monitoring

We stopped guessing what our guests wanted. Now we know before they walk through the door.

HIRO
Luxury hospitality team

Problems it solves

What happens without it

Guest information scattered across venues

No record of preferences and allergies

Generic communications that don't build loyalty

Inability to detect lapsed guests

Real impact

What changes

Every team member knows the guest before they sit down

Segmented campaigns that address guests by name

Automatic alerts when a regular stops booking

Dashboard with real frequency and value-per-guest metrics

Ready to see it in your restaurant?

Tell us your case and we'll show you how it works in a personalized demo.

Request demo