Hotels · product case · Hostess with Cabify
A concierge on WhatsApp that books the Cabify.
Your guest writes to the hotel's WhatsApp and asks for a car. Hostess gives the price, waits for their yes and books it with Cabify, with no apps and no trip to the front desk. It is connected directly to Cabify's API.
A direct integration with the API of
- WhatsApp conversation
- 1
- apps to download
- 0
- ways to ask for the car
- 3
- languages
- 4
The conversation
This is how a guest asks for it.
Four messages: what they need, the price, their yes and the link to follow the car. Nobody on your team had to stop.
An example conversation, written from real conversations in 2026. Cabify gives the price and the duration for each request.
Hotel concierge
business account
Hotel concierge
Hostess
Looks after your guests on WhatsApp and books their car.
The challenge
The guest wants a car and wants it now. There's a queue at the front desk, the phone is ringing, and booking it means dropping everything else.
What Hostess does
The guest writes to the hotel's WhatsApp, like to any contact. They don't download an app or create an account.
Hostess asks only for what's missing, pickup, destination and time, and books the car directly through Cabify's API. Nobody copies details from one screen to another.
Before booking anything, it gives the estimated price and how long the ride takes. The car is only confirmed when the guest says yes.
On confirming, it sends Cabify's link to follow the car in real time.
Three ways to ask: for right now, for a day and a time, or to get to a restaurant reservation, with the pickup time already worked out.
It picks the type of car by how many are travelling and whether there are children. And if that reservation is cancelled, the car is cancelled with it.
You decide which guests can ask for it. Rides go to the hotel's Cabify Business account.
If the address isn't clear, it asks instead of guessing. And if something fails, it passes the conversation to a person on your team.
It works in Spanish, English, French and Arabic, in the tone the hotel chooses.
The result
The guest has their car without leaving WhatsApp, and the front desk never dropped what it was doing.
With Cabify
Built on Cabify's API, with its team close by.
We developed this use of Cabify's API thanks to the good relationship we keep with its team. Hostess asks for the price, confirms the car and cancels it directly in Cabify, with no steps in between.
Cabify and its logo are trademarks of Cabify.
Want this concierge in your hotel?
Tell us how you work. We review your case and David gets in touch with you.