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HIRO

Restaurants

Built for restaurants.

HIRO builds digital Employees for hospitality, and we're starting with restaurants: their guests, their reservations and the team that looks after them.

Meet HostessTalk to us

The work behind it.

In a restaurant, every service comes with another kind of work:

  • Messages from guests.
  • Reservations.
  • Confirmations.
  • Questions.
  • Your restaurant's information, spread across tools.

All of it matters. But coordinating it takes time that should go to service.

Problem, work, result

Four situations from every week.

  1. S02

    They write at peak time and there's no table.

    Real conversation, anonymizedWhatsApp and web

    See the conversation
    Work sheetS02 · Hostess
    1. 01understandstable · today · 22:30 · 3 guests (hecho)
    2. 02checksAvailability in CoverManager (sin dato)
    3. 03checksAvailability for tomorrow (hecho)
    4. 04proposesReservation summary (hecho)
    5. 05booksReservation in CoverManager (hecho)
    Reservation bookedCoverManager
    • Datetomorrow
    • Time22:15
    • Guests3
    Booked

    A no that doesn't lose the reservation.

  2. S04

    The group changes the day before.

    Real conversation, anonymizedWhatsApp only

    See the conversation
    Work sheetS04 · Hostess
    1. 01contextThe guest's active reservation (hecho)
    2. 02understandsparty change · 8 → 7 (hecho)
    3. 03proposesChange summary (hecho)
    4. 04changesReservation in CoverManager (hecho)
    5. 05confirmsTo the guest (hecho)
    Reservation changedCoverManager
    • Datetomorrow
    • Time14:30
    • Guests7 · was 8
    Changed

    The floor plans with the right number.

  3. S07

    The same questions, every week.

    Real situation, sample conversationWhatsApp and web

    See the conversation
    Work sheetS07 · Hostess
    1. 01understandsSaturday hours · tapas menu (hecho)
    2. 02checksYour restaurant's information (hecho)
    3. 03answersHours and menu (hecho)
    4. 04lacksKitchen closing time (sin dato)
    5. 05proposesGoing on with the reservation (hecho)
    Information given
    • HoursSaturday 13:00 – 01:00
    • Menutapas · highlights
    • Kitchenno data · not made up
    From source

    The questions of every week, answered from source.

  4. S08

    A celebration the team should know about.

    Real situation, sample conversationWhatsApp and web

    See the conversation
    Work sheetS08 · Hostess
    1. 01understandstable · Friday · 21:00 · 4 · birthday (hecho)
    2. 02checksAvailability in CoverManager (hecho)
    3. 03proposesSummary with the note (hecho)
    4. 04booksReservation with the request noted (hecho)
    5. 05confirmsTo the guest (hecho)
    Reservation bookedCoverManager
    • DateFriday
    • Time21:00
    • Guests4
    • Notebirthday
    Booked

    The request travels with the reservation; nobody has to remember.

We're starting with restaurants.

It's the first setting we're building HIRO for: a place where every service combines attention, reservations, questions and a relationship that continues beyond one conversation.

What Hostess does in your restaurant.

Hostess, HIRO's first digital Employee, looks after your guests on two channels.

On WhatsApp
It checks availability and books, changes and cancels reservations.
On your website
It checks availability and books reservations.
On both
It answers with your restaurant's information and passes the conversation to a person when needed.

With your team.

Hostess looks after the conversations with your guests. When one needs a person, it goes to your team.

Tell us how your restaurant works.

We'll see with you whether Hostess fits your restaurant.

Talk to us